Feedback, Compliments and Complaints Policy


The purpose of this policy and procedure is to set out how any person can provide feedback and make complaints about any aspect of C3N Pty Ltd.’s operations and the process that C3N Pty Ltd will take to address or respond to feedback and complaints.


Compliments, complaints and other forms of feedback provide C3N Pty Ltd with valuable information about participant and stakeholder satisfaction and an opportunity to improve upon all aspects of its service. Feedback is taken seriously by C3N Pty Ltd and seen as an opportunity for improvement.

C3N Pty Ltd records and handles feedback effectively in order to identify areas for improvement, coordinate a consistent approach to complaint resolution, reduce the potential for future complaints and allow for reporting and efficient allocation of resources.

Resolving complaints at the earliest opportunity, in a way that respects and values the person’s feedback can be one of the most important factors in recovering the person’s confidence about C3N Pty Ltd services. It can also help prevent further escalation of the complaint. A responsive, transparent, efficient, effective and fair complaint management system will assist C3N Pty Ltd to achieve this.

C3N Pty Ltd has an effective feedback, compliment and complaint handling system that addresses the principles of visibility and accessibility, responsiveness, assessment and investigation, feedback, continuous improvement and service excellence.

To review our policy please download 4.2 Feedback Compliments Complaints Policy and Procedure_v4 30 Nov 2023

Please reach out to our team if you have any questions or suggested improvements.

TripleCN Community Nursing Team

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